Refund Policy

Last updated: 2026-08-23

Merchant of Record

All payments are processed by Paddle.com, our Merchant of Record. Paddle handles billing, invoicing, and refunds on our behalf, and their standard refund policy applies to all purchases made through this service.

Free trial

The Free plan requires no payment and no card, so there is nothing to refund on it. You can try the service risk-free before subscribing to a paid plan.

Paid plans

If you are not satisfied with a paid plan, contact us within 14 days of your purchase or renewal charge and we will issue a full refund, no questions asked. Requests made after 14 days are reviewed case by case.

Cancellations

You can cancel your subscription at any time from your account settings. Cancelling stops future billing but does not automatically refund the current billing period — use the refund process above if you want a refund for time already paid.

How to request a refund

Contact us at support@tagcraft.app, or use the receipt link in your Paddle confirmation email to request a refund directly through Paddle.

How refunds are issued

Approved refunds are returned to your original payment method via Paddle, typically within 5–10 business days depending on your bank or card provider.